What kind of businesses does Cloud Phone Company look after?
We look after businesses of every size, from sole traders to contact centre operations.
Questions and answers
The questions we get asked most.
The things small and medium sized businesses ask us before moving their phones over.
Clear answers before you change over
A practical guide to business calling, messaging, setup and support.
The useful answers
Everything in one place.
Start with the questions that matter before your team moves its phones over.
Getting started
What is the system built on?
The system is built on GoTo Connect.
Is Cloud Phone Company an official GoTo Connect partner?
Yes. Cloud Phone Company is an official GoTo Connect partner.
Where is Cloud Phone Company based?
We are based in Noosa and service all of Queensland, including businesses across the Sunshine Coast.
What does a cloud phone system mean in plain terms?
It means your business calls run over the internet, so there is no on-site hardware to maintain.
Does my NBN connection work with a cloud phone system?
Yes. A cloud phone system runs over your internet connection, so you can keep your number and we handle the port.
Is a cloud phone system the same as a cloud PBX or hosted PBX?
Yes. It is the same thing under different names. People also call it a VoIP phone system or hosted phone system.
Which Brisbane businesses do you look after?
We look after Brisbane and South East Queensland businesses, from sole traders to contact centre operations.
Which Brisbane areas do you cover?
We cover Brisbane CBD, Fortitude Valley, South Brisbane, West End, Newstead, Teneriffe, Woolloongabba, Milton, Toowong, Chermside, Carindale, Mount Gravatt, Springwood, North Lakes, Ipswich, Logan, Redcliffe and Strathpine.
Which Sunshine Coast towns do you cover?
We cover Noosa, Noosaville, Cooroy, Eumundi, Maroochydore, Buderim, Mooloolaba, Caloundra, Nambour, Gympie, Coolum, Peregian, Sunshine Beach and Tewantin.
What size local businesses do you look after?
We look after Sunshine Coast businesses from sole traders to contact centre operations.
Do you handle setup, number porting and support?
Yes. We set up your numbers, routing and business messaging, port your existing number and support you after launch.
Calling and features
What calling and call routing features are included?
You get business calling and call routing, including ring groups and call queues.
Does the system include business SMS and MMS?
Yes. GoTo Connect includes business SMS and MMS.
Does it include team messaging and video meetings?
Yes. It brings team messaging and video meetings together with your business calls.
Are AI call summaries and meeting summaries available?
Yes. The available tools include AI call summaries and AI meeting summaries.
Can it connect with CRM and helpdesk systems?
Yes. CRM and helpdesk integrations are available, including Salesforce, Zendesk and ServiceNow.
Can we keep our existing landline number?
Yes. We port your existing number and handle the changeover for you.
Pricing and quotes
How does quoting work?
We quote based on your team size and the features you need, after talking with you about your setup.
Why are prices not published?
The plan cost depends on your team size and the features you need.
What are the three GoTo Connect plans?
Phone System covers core business calling, messaging and meetings. Connect CX adds omnichannel tools for managing customer conversations, while Contact Centre adds tools for busy support or sales teams.
How do I get a quote?
Fill in the form on the contact page or call us on 07 5238 8578.
What does the quote form ask for?
It asks for your first and last name, business email, phone number, company and team size.
What happens after I send the quote form?
We come back with a quote and a chat about your setup.
How quickly should I expect a reply?
We aim to reply within one business day.
Support
How can I get in touch?
Call us on 07 5238 8578 or email hello@cloudphonecompany.com.au.
What are Cloud Phone Company’s operating hours?
Monday to Friday, 9am to 5pm AEST
A clear next step
Still have a question?
Tell us how you work and we’ll talk through a sensible next step.